Environmental Operators Certification Program


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The Board and staff of the Environmental Operators Certification Program are pleased to announce the appointment of Ashifa Dhanani as our new Executive Director. 

 Ashifa Dhanani has over 15 years in leading customer service teams and call centres in both government and higher educational settings. Her focus is service innovation and transformation through the use of technology, targeted communication plans, and social media.

Ashifa brings solid experience in aligning people, processes, systems and technology to support the company’s strategic goals and direction. Ashifa is also PROSCI Change Management Certified and has facilitated change in diverse and complex environments. By leading change management strategies focused on the people side of change, she has maximized employee engagement and support of changes resulting in success of both departmental projects and large corporate wide initiatives.

From 2006 – 2013 Ashifa served as the Director of Customer Service with the Industry Training Authority, a provincial crown agency which manages the apprenticeship system in BC. She led a 25 person contact centre responding to over 100,000 contacts via phone, email, and social media and delivery of 12,000 exams each year.   She also worked on a number of provincial and federal projects to increase public awareness about growing career opportunities in the trades and facilitated wider access to provincial and federal tax credits and grants. 

From 1997 – 2006 Ashifa worked in the Registrar’s Office at Douglas College and BCIT focusing on enhancing systems, processes and services to improve student recruitment, retention and success. Major projects included working with IT to implement on-line credit card payment, faculty marks entry and course wait-listing. On the people/student side, she initiated new student orientation, campus life, and graduation initiatives to enhance student and faculty engagement. 

Ashifa will be working alongside the EOCP Board and participate in annual strategic planning, and be responsible for developing the business plan, objectives, strategies, and operating budget to meet annual goals.  She will be meeting with stakeholders and work towards meeting the EOCP’s strategic objectives. 

Welcome aboard Ashifa! We are looking forward to working with you.


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